Privacy Policy
This policy explains how RideAfri ("we", "us") collects, uses, shares and protects personal data when you use the RideAfri mobile apps and this website. We aim to follow the Nigeria Data Protection Act 2023 and other privacy laws that apply where you use RideAfri.
1. Data we collect
- Account data: name, email address, phone number, password (stored hashed), profile photo and your role (sender or rider).
- Rider verification data: identity and vehicle documents that riders upload so we can review them before they can accept trips.
- Location data: your pickup and drop-off locations and, while you use the app, your device location. Riders' location is also shared while they are online or on a trip so senders can track their trip.
- Trip and payment data: trip details, fares, wallet and transaction records. Card and bank details are handled by our payment partners and are not stored by us.
- Device and usage data: device type, app version, push notification token, IP address and error logs.
- Support data: messages and details you send when you contact support or open a ticket.
2. How we use it
- To create your account, match senders with riders and complete trips.
- To process payments, payouts and refunds.
- To verify riders and keep the platform safe, including detecting fraud and misuse.
- To send service messages, trip updates and push notifications.
- To provide support, resolve disputes and improve the app.
- To meet legal obligations.
3. Who we share it with
We do not sell your personal data. We share it only with: the other party to your trip (for example, a rider sees pickup details and a sender sees the rider's name, photo and vehicle); service providers that help us run RideAfri, such as payment processors, cloud hosting, authentication and push-notification providers; and authorities where the law requires it or to protect safety.
4. How long we keep it
We keep personal data while your account is active and for as long as needed afterwards for legal, tax, fraud-prevention and dispute purposes. Transaction records may be kept for the period required by law even after an account is deleted.
5. Your rights
You may ask to access, correct or delete your personal data, object to or restrict certain processing, and withdraw consent where we rely on it. To delete your account, see Delete your account. For any other request, email support@rideafri.com. You may also complain to the Nigeria Data Protection Commission.
6. Security
We use technical and organisational measures to protect your data, including encrypted connections and restricted access. No system is perfectly secure, so please keep your password private.
7. Children
RideAfri is for people aged 18 and over. We do not knowingly collect data from children.
8. Changes
We may update this policy. We will post the new version here and, for important changes, notify you in the app.
9. Contact
RideAfri · support@rideafri.com